Refund & Results Guarantee Addendum

Implement 3 fixes. See movement. Or get refunded.

This addendum explains the eligibility rules, evidence requirements, and refund process for the Store Autopsy Results-Driven Guarantee.

Last updated: June 5, 2026. Applies to eligible Store Autopsy purchases.

This Refund & Results Guarantee Addendum (“Guarantee Addendum”) applies to eligible purchases of Store Autopsy and, where expressly stated, SectionLift Library, offered under the brand Thankik (“Thankik,” “we,” “us,” or “our”).

This Guarantee Addendum supplements our Website Terms of Use and Product Terms, Privacy Policy, checkout terms, and any product-specific terms shown at the time of purchase.

If there is a conflict between this Guarantee Addendum and the general refund language in our Website Terms, this Guarantee Addendum controls only for the specific product and guarantee described here.

1. Important Results Disclaimer

Store Autopsy, SectionLift Library, and related materials are designed to help ecommerce store owners identify and improve possible conversion issues.

However, ecommerce results depend on many factors outside our control, including your product, offer, pricing, market, traffic quality, ad strategy, implementation quality, website platform, technical setup, inventory, seasonality, competition, and customer behavior.

We do not guarantee any specific conversion rate, revenue amount, sales volume, profit, return on ad spend, customer acquisition cost, average order value, or business outcome.

Any testimonials, examples, or case studies are individual examples and do not guarantee that you will achieve the same or similar results.

2. Store Autopsy Results-Driven Guarantee

Where offered on the Store Autopsy product page at the time of purchase, Store Autopsy includes the following limited results-driven guarantee:

Implement 3 Fixes. See Movement. Or Get Refunded.

If you correctly implement at least three priority recommendations from your Store Autopsy and do not see any measurable improvement in an eligible ecommerce metric within 14 days after implementation, you may request a refund of the Store Autopsy purchase price.

This guarantee exists because a useful audit should not only sound smart. It should help you identify changes that can make the store clearer, easier to trust, and easier to buy from.

3. What Counts as a Measurable Improvement

A “measurable improvement” means a positive change in at least one relevant ecommerce metric after the eligible recommendations are implemented.

Eligible metrics may include:

A measurable improvement does not need to be a guaranteed revenue increase or a specific conversion-rate target. The guarantee is based on whether the implemented recommendations create positive movement in at least one relevant metric.

4. Eligibility Requirements

To qualify for a refund under the Store Autopsy Results-Driven Guarantee, all of the following conditions must be met:

4.1 You Must Implement at Least Three Priority Recommendations

You must implement at least three recommendations identified in your Store Autopsy as priority recommendations, high-impact recommendations, or recommended first fixes.

If you choose to implement different recommendations, low-priority recommendations, partial recommendations, or altered versions of our recommendations, the guarantee may not apply.

4.2 The Recommendations Must Be Implemented Correctly

The recommendations must be implemented in a way that is materially consistent with the Store Autopsy guidance.

Examples of incorrect or incomplete implementation may include:

4.3 The Changes Must Stay Live for 14 Consecutive Days

The three implemented recommendations must remain live and visible on the relevant store pages for at least 14 consecutive calendar days.

If you remove, pause, hide, replace, or materially alter the changes during the test period, the guarantee does not apply.

4.4 Your Store Must Receive Enough Relevant Traffic

Your store must receive enough relevant traffic during the 14-day test period to reasonably measure the result.

If the store receives too little traffic, highly irregular traffic, bot traffic, irrelevant traffic, or traffic that is materially different from the pre-implementation period, we may determine that the result cannot be reasonably measured.

As a general guideline, we recommend at least 1,000 relevant sessions during the test period. Lower traffic may still qualify if we determine that the available data is sufficient.

4.5 You Must Provide Before-and-After Evidence

To request a refund, you must provide reasonable evidence showing:

Evidence may include screenshots, Shopify analytics, GA4 data, ecommerce platform analytics, heatmaps, screen recordings, or other reasonable documentation.

4.6 No Material Outside Changes During the Test Period

The guarantee does not apply if, during the measurement period, you materially change factors that can affect results, including but not limited to:

If these changes are necessary, you must disclose them in writing before or during the test period so we can determine whether the guarantee can still apply.

4.7 No Fraud, Abuse, or Manipulation

The guarantee does not apply to fraudulent, abusive, manipulated, or bad-faith claims.

Examples include:

5. Refund Request Process

To request a refund under this guarantee, email support@thankik.com with the subject line:

Store Autopsy Guarantee Request

Your request must be submitted within 7 calendar days after the 14-day test period ends.

Your email must include:

  1. Your name and purchase email.
  2. Your store URL.
  3. The date you received your Store Autopsy.
  4. The three priority recommendations you implemented.
  5. The date each recommendation went live.
  6. Screenshots or links showing the implemented changes.
  7. Before-and-after analytics for the relevant metrics.
  8. A short explanation of why you believe there was no measurable improvement.
  9. Disclosure of any changes to traffic, pricing, offer, ads, checkout, apps, inventory, or tracking during the test period.

We may request additional information to verify eligibility.

6. Review and Decision

After receiving a complete refund request, we will review the materials in good faith.

We may approve the refund, deny the refund, or request additional information.

We may deny the refund if:

If approved, the refund will be limited to the amount you paid for Store Autopsy, excluding third-party fees, bank fees, currency conversion fees, taxes, and any separate products or services unless required by law.

Refunds will be processed to the original payment method where possible.

7. Exclusive Remedy

The refund described in this Guarantee Addendum is your sole and exclusive remedy for dissatisfaction with Store Autopsy under the Results-Driven Guarantee.

We are not responsible for lost profits, lost revenue, ad spend, implementation costs, developer costs, app costs, agency fees, platform fees, opportunity costs, or any other indirect or consequential damages.

8. SectionLift Library Practical Value Guarantee

Where offered on the product page at the time of purchase, SectionLift Library may include a limited 14-day practical value guarantee.

If SectionLift Library does not give you at least three practical ideas you can apply to your ecommerce store, you may request a refund within 14 days of purchase.

To qualify, you must email support@thankik.com and explain:

  1. which materials you reviewed;
  2. why they were not useful for your ecommerce store;
  3. why you could not identify at least three practical ideas from the product.

This guarantee does not apply if you copied, downloaded, redistributed, resold, shared, or misused the materials in violation of our Terms.

The refund is limited to the amount paid for SectionLift Library.

9. Digital Product Access After Refund

If a refund is approved, your license to use the refunded product ends immediately.

You must stop using, copying, distributing, sharing, implementing, or relying on the refunded materials, except for changes already implemented on your own store before the refund request.

We may revoke access to downloads, AI assistants, documents, templates, files, or other product materials.

10. Chargebacks

Before initiating any chargeback, payment dispute, reversal, or claim with your bank, card issuer, or payment processor, you agree to contact us first at support@thankik.com and allow us a reasonable opportunity to review and resolve the issue.

Filing a chargeback before following the refund process may result in suspension of access and submission of evidence to the payment processor.

Nothing in this section limits any non-waivable rights you may have under applicable law.

11. No Waiver of Legal Rights

Nothing in this Guarantee Addendum limits rights that cannot be waived under applicable law.

If any provision is found unenforceable, it will be modified to the minimum extent necessary or removed, and the remaining provisions will continue in effect.

12. Contact

Questions or refund requests should be sent to:

FOP Korobkin Dmytro, Ukraine. Email: support@thankik.com.